New American Funding Mortgage Review 2024

Contacted Domenick about a potential home loan. I only authorized a soft credit pull as I was just gathering information and he did a hard credit pull anyway claiming it was a "glitch." Then he said he could reverse that in 24 hours but then his supurior said it will take two weeks to 30 days and I had to jump through some hoops for them to change to a soft pull. Shopping for a mortgage is stressful enough without someone being reckless with your credit inquiries. Take your business elsewhere.

Nathalie A.
New York, N.Y. (June 13, 2024)

They forgot to have us sign some paperwork with the notary at closing. Now my wife and I have to take off work because they can only have a notary meet us between 9-4 Monday through Friday at a location of their choosing. Poor management.

James P.
Texas (May 24, 2024)

The WORST application process I have ever experienced related to a home loan or home equity. I communicated upfront that I was only seeking a home equity loan or line of credit, and I did not want to refinance the primary mortgage. This was acknowledged, but after taking my info and running scenarios, the very first scenario was a refinance of the primary mortgage. A week wasted but they finally working on the home equity loan, but the process started to fall apart with multiple re-entries of the same information, same questions having to be answered multiple times, and inflexible underwriting. Almost TWO MONTHS of what should have been a fairly simple application process with a 'yes' or 'no', resulted in a 'no', but only AFTER they already had the appraisal done at OUR cost of $850. To top it off, he makes another attempt to get me to refinance the primary mortgage. Unbelievable. Never again. Would never recommend.

A L.
Colorado (April 15, 2024)

My mother and I worked with our local NAF broker for 2 years and 23 days to obtain a refinance on my mother's home to make necessary improvements to allow her to remain in her home at her age. We were initially told "This will close very quickly, easy refinance." With every day, a new promise never delivered. Communications were non-existent unless I initiated contact. Promise after promise of closing followed by excuse after excuse of why it wouldn't happen that day. This broker promised us we were close to closing and would be safe to start renovations as the money would be in our hands in 3 - 7 days. Needless to say, after 750+ days of my constant badgering, there still is no closing, no money and my 80 yo mother has moved out of her home of 25 years having spent 15K that she didn't have for partial renovations; unable afford the remaining things needed. Do not trust this company, period. Their computer systems are trash (according to the majority of excuses over the last year) and employees/vendors do not care about anything that doesn't bring in big money for more diamonds and LV bags.

K.Childree
Columbus, GA (April 6, 2024)

After talking to a Loan Officer, I decided to give they a chance. Things didn't turn out good. I was trying to get a HELCO and they decided to try and refi my loan. The interest rate was higher then we talked about (12.5%) and the amount of funds I was trying to get with the equity in my home, was increase by them not me. Time went by, my credit score went down and believing in them made things worst for me. I received the paper work in the mail and couldn't believe the figures they came up with. It like they changed the figures to fit they better. Now I'm having to build my credit back up and fix my financial problem another way. Thanks for NOTHING !!!!!!!!!!!!!!!!!!!!!!

James R.
Concord, NC (Feb. 23, 2024)

Rayan became a friend, not just a lender. When I met Rayan I was almost three months into a refinance with my local lender. I had never purchased or refinanced a home before. I thought the run around I was getting was normal. When Rayan heard of my situation, she jumped fast to help me. She explained the entire process to me--every step, every piece of paper, everything. Rayan definitely knew her stuff and how to help someone when no one else would. She literally saved my house. Words are not enough to thank her. Look her up--she is out of Phoenix. Thank you Rayan 😊

Rebecca H.
Missouri (Aug. 9, 2023)